---
title: "What is a protected action? · Audon"
description: "Protected action: A business action an AI agent proposes (a refund, a customer credit, a discount, a subscription change or an order cancel) that runs…"
url: https://audon.ai/glossary/protected-action
last_updated: 2026-11-02
---
# What is a protected action?

A business action an AI agent proposes (a refund, a customer credit, a discount, a subscription change or an order cancel) that runs through Audon.

Agent actions

## Protected action

A business action an AI agent proposes (a refund, a customer credit, a discount, a subscription change or an order cancel) that runs through Audon: checked against your rules before it runs, executed through a connector, verified at the provider and kept as evidence. Plans include a monthly volume of protected actions.

Used in [Agent Action Control](https://audon.ai/product/agent-action-control) · [Action Control concepts](https://audon.ai/docs/action-control#pipeline)

## Related terms.

- [Decision

   What Audon decided about a proposed action.](https://audon.ai/glossary/decision)
- [Outcome

   What actually happened at the provider.](https://audon.ai/glossary/outcome)
- [Idempotency key

   A key of 8–200 characters sent with every execute call, one per intent and reused on every retry of that intent.](https://audon.ai/glossary/idempotency-key)
- [Unknown outcome

   The state of an action when the provider’s answer doesn’t say what happened (a timeout after sending, a 409 or a 5xx).](https://audon.ai/glossary/unknown-outcome)
- [Monitoring mode

   The mode an organization starts in.](https://audon.ai/glossary/monitoring-mode)
- [Agent key

   A key (aa_agent_…) bound to one agent that carries only integrity:execute.](https://audon.ai/glossary/agent-key)

[All terms](https://audon.ai/glossary)

Last updated 2 November 2026

## Every action checked. Every outcome on record.

[Start action auditFree](https://audon.ai/sign-up?intent=integrity) [See a sample report](https://audon.ai/sample-report)